Order received.
Thank you. Your order is with us, and a confirmation is on its way to the email address you gave at checkout.
Something not right with this order? Talk to our team and we will sort it — and if you are not sure who your IQA is, we will point you to them.
Four things, in this order.
Sent to the address on your order, with everything you have just ordered listed on it. If it has not arrived within the hour, check your junk folder before chasing us.
We invoice your centre. You have not been asked for card details at any point, and you will not be. The invoice follows separately from the confirmation.
New orders are picked, packed and dispatched within seven to ten days. Orders of 46 sets or more may need a fourth parcel, which can affect shipping.
Learner registrations, training sessions, certificates and e-Sweet access are handled by your centre’s Internal Quality Assurer rather than through the shop.